what to expect.

The COVID-19 pandemic has redefined the standards for clinical operations.

To continue providing the safest environment to protect the health of our employees and our patients, we have made significant changes to our protocols.

Government Directives

We support and follow mandates issued by our local and federal agencies. We are regularly adapting our operations according to the safeguards they outline as best practices. As an essential service, we understand it is our obligation to abide by the highest levels of sanitation and safety standards.

Our Mission

Physical therapy has been deemed an essential service because of the ability to relieve emergency rooms and urgent care facilities of patients who need pain management solutions for physical limitations. We serve to address physical pain, weakness, and movement limitations for those whose daily living and independence are affected in a responsive and responsible manner.

Physical therapist performing stretching for neck and back pain in a covid-19 safe environment at a NYC physical therapy clinic.

ULV (Ultra Low Volume) Fogging

Our procedures to disinfect our clinics and equipment have been expanded to include ULV Fogging. This hospital-grade equipment delivers vaporized disinfectant.

ULV Fogging allows us to disinfect as a medical-grade virucide to tackle pathogens in the air and on both soft and hard surfaces. ULV Fogging is commonly used for mold and water remediation because of its ability to deliver the disinfectant in a smaller droplet than aerosol spray.

Our clinics are now routinely fogged as a proactive and preventative measure to help stop the spread of viruses. 1,2

Watch how ULV Fogging works!

We are grateful for our incredible facilities team who keep us operating at the highest standard of sanitation.

Non-Touch Digital Thermometers

Running a fever is a proven symptom of an immune response. When entering our clinics, we now insist that both employees and patients allow us to perform a non-touch digital temperature scan. Once a temperature reading is verified under 100.4F without the recent ingestion of fever-reducing medications, patients and employees may proceed to work or therapy. This reduces our collective exposure to potential infection within our environment.

Purple and white non touch thermometer reading 97.7 degrees at a corona safe physical therapy appointment in NY.

Masks and Gloves

Per recommendations from the CDC, our employees are employing the use of masks and gloves in our clinic during treatment. When coming in for therapy, we ask our patients to use a face mask or covering when entering our clinic for treatment. This measure helps slow the spread of viral components that may be shared by speaking, coughing, or sneezing. If you are not able to obtain a mask or face covering, please call or consult with our office staff before entering the clinic.

Physical therapist putting on gloves and wearing a face shield for covid-19 safety.

High Traffic Touchpoints

We have adjusted our check-in procedures to eliminate as many potential contact points as possible. This begins when you enter our clinics, where our first directive is for all employees and patients to immediately wash their hands with sterile soap.

Our check-in procedure is now completed behind a glass window wherever possible and we have discontinued the use of community pens and the transfer of nonessential paperwork. Digital check-in and survey tools such as tablets or smartphones are sterilized after every use.

High-traffic touchpoints such as door handles, light switches, and sink faucets are regularly wiped down. Our rehab equipment is disinfected after every use between patients.

Travel Restrictions

Our commitment to the health and safety of our patients and employees is our top priority. We are abiding by local and state mandates for all travel restriction and testing policies.

We look forward to serving as your trusted provider of world-class physical, occupational, and hand therapy.

Professional’s primary goal is to relieve your pain and get you back to your normal level of activity.

Professional’s primary goal is to relieve your pain and get you back to your normal level of activity. Our staff is comprised of compassionate, attentive healthcare professionals, living our philosophy of treating the patient, not just the injury. Regardless of your condition, our team strives to instill trust in our patients, and generate a peace of mind that they’re in good hands with our trained physical and occupational therapists.

A big part of this is making sure patients know what to expect before they go in for an evaluation and begin treatment. Whether it’s the initial evaluation stage, when your therapist conducts an assessment of your injury, condition or pain, or the treatment stage, when you will actually be diving into symptom relief, we want you to be informed every step of the way.

The most important thing we encourage patients to remember is to be patient with yourself, and complete the recommended treatment plan. Each injury is unique, and treatment plans are tailored specifically to your needs. Initial treatments typically focus on:

  •     Reducing inflammation
  •     Managing pain
  •     Protecting you from further injury

In the sessions that follow, treatment will focus on helping you regain strength, balance, and flexibility.

Along with your treatments, you will be provided with a home exercise program. It is very important to follow these instructions, as it is a key component to your recovery.

Here’s what to expect along the road to your recovery:


Your Physical Therapist (PT) or Occupational Therapist (OT) will begin with a specialized and focused evaluation. Your range of motion, strength, degree of tenderness/inflammation, will be assessed during the evaluation.

Goal Setting

Using information gathered during the evaluation, your personalized treatment plan and goals will be developed. Your treatment plan is created based on input from you, your PT or OT, and your physician.


Your treatment plan will initially focus on relieving your symptoms and stabilizing your condition. Treatment will then progress to strengthening and regaining maximum movement and function. While the length of your appointment may vary, you should plan to attend therapy 2-3 times per week, for approximately an hour per visit, to maximize the effectiveness of your therapy. You can also schedule visits up to two weeks in advance, securing your desired appointment time.

Your Team

At Professional, we employ a “team approach” as it allows our patients to experience the benefits of treatment from the different skills of our PTs and OTs and the other licensed and certified healthcare professionals who work alongside them. All of our Physical Therapists are state-licensed graduates of CAPTE-accredited programs, and are seasoned professionals.


Your Physical or Occupational Therapist will continually reassess your progress toward your treatment goals, and will work with you and your doctors to plan for the appropriate time and readiness of your discharge.

post-discharge exercise programs.

Just because you’ve finished your regular course of treatment and have been discharged, that doesn’t mean your therapy is complete. As far as we’re concerned, you’re still our patient until you’ve 100% recovered, and that means a continuing program of rehabilitation designed to ease you back into your daily life. We offer bridge programs designed to ease your transition into daily life once your treatment with us is finished. And even after that, it’s important to continue exercising on your own to keep your muscles loose and prevent reinjury. Your physical therapist will tell you everything you everything you need to know about how to take care of yourself post-treatment, and it’s important that you’re prepared to heed this advice.

We will work in an effective way to get you back on your feet, focused on your wellness during and after therapy.