I am writing you this letter to say thank you. My name is Brian and I recently became a patient of your company. I was extremely pleased with the level of service I received and was very happy you were recommended by a colleague of mine. From the very first day with the attentive assessment obtained by Mike, through my very last day and the concern by all to say goodbye and good luck, to all the days in between, the service was impeccable. You have truly hired a team of professionals that will keep fostering your business through their inherent kind and supportive qualities.
The atmosphere seen by everyone is one all companies should aspire toward. If you are not aware, it is one of upbeat hellos, concerned questioning, kind-hearted conversation and simply an enjoyable experience. It was such a pleasure to actually work and make my knee get better. Your Greenlawn office truly has a recipe for healing its patients through knowledge, and more importantly, genuine concern for others. It is one thing to hire individuals that have the knowledge and expertise to do a job. It is on a whole other level when you are lucky enough to acquire individuals with the intangible personality traits of Mike, Phil, Pam, Eric, Lisa, Steve, Christina, Pat, Tricia and Bianca. If I missed anyone I apologize. It is not for lack of expertise on their part, but an increase in age on mine. This is a good thing, since I’m sure I will see this lovely group again.
I thank you for the bottom of my heart, and knee of course, for all your Greenlawn office has provided me. Please express my extreme and sincere appreciation to all your staff at 90 Broadway! You have selected a great name for your company, Professional Physical Therapy. What a group of professionals!