I have just completed rehabilitation of my calves at your Summer Street, Stamford office. You are very fortunate to have Mike Nugent in charge there. Mike listened to my concerns and set about to resolve whatever issues I had. Mike clearly paid attention to my progress, and kept his team – Volsey, Gus and the other Mike – abreast of how I was doing. I have been to other places, and am impressed with the atmosphere Mike has created – positive but not clubby – all the employees clearly like each other, but do not succumb to unproductive distracting chit chat which I assume is a problem in your business. That focus on the therapeutic comes from the top down – Mike Nugent.
Though my treatment is over, if I ever need PT, Mike will be my first thought, and I will be happy to recommend him to others.
You need to keep good men like Mike. He cares about the work, and he cares about the people.