Outstanding service

In September, I had several PT sessions at your Equinox – 43 Street location.

As a new member of the Flex Spending program, I find their receipt request to be somewhat onerous. While majority of reception staff would hand me a statement, Andy Andrews knew exactly what was needed to comply. He remembered me each time and took care of all my billing needs.

In addition to being proficient and thorough, he is extremely personable, attentive and professional. If he could not get to my request immediately, he would politely ask if end of day would work for me. More important, he actually did the work and would hand the forms to me during my next session.

Recently, I misplaced the information for the last sessions and he kindly emailed the information to me. When I questioned the form, as now less inclusive than my original forms, he assured me that this would pass. I am happy to say it did.

I am taking the time to bring this to your attention as Andy truly deserves to be recognized for his outstanding service.